FAQ
What is your shipping policy?
Orders will be processed and shipped from our warehouse in Illinois within 2 business days.
All shipments are sent via USPS unless you select UPS 2nd day or UPS next day (USA only).
Standard shipping does not include a tracking number, it is USPS 1st class mail. You will however be emailed a delivery confirmation number. Once the order is shipped you will receive a shipping notification via email.
Do you ship internationally?
Yes, we ship anywhere in the world using USPS Priority International and USPS Express International.
Please note that there are sometimes customs delays that are out of our control.
Be sure to check our Where to Buy page to see if there is anywhere you can buy locally.
If I’m not satisfied with the product, do I get a full refund?
30 days money back guarantee. Less the cost of shipping.
Do all cameras work on the XShot?
The XShot is designed for digital compact cameras and camcorders.
It will support any camera that has a standard tripod insert and weighs less than 1.25lbs.
It does not work for DSLRs.
Is there a camera weight limit?
XShot holds safely a maximum camera weight of 1.25lb. (570g) Because the XShot is made out of reinforced metal it is able to carry a much heavier load than other products made out of plastic or plain metal.
How do you attach it to the camera?
The XShot camera adapter features a quick spin knob that allows users to quickly secure the XShot to their camera. The custom camera adapter on the XShot allows for 180 degrees of rotation for best camera angle and positioning. All this secured by the thumb screw that locks the camera in the desired angle without shifting when you take the shot because of the weight and movement.
Does the Xshot have a mirror?
Because the XShot extends several feet, the frame size more than doubles and the margin of error is much less. Thus a mirror is not needed. Even if we considered placing a small mirror at several feet away, it would be too far to see it.
What are your hours of operation?
Mon-Thurs 8:30am-5:00pm PST
Fri 8:30-2:00pm PST
We are closed for all national holidays
All orders placed on a national holiday will be processed the following business day.
Tips
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Connect your camera to the camera adapter using the built-in thumb screw. |
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Adjust the angle of the camera adapter to the desirable position and tighten the side screw. |
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Put the camera in self-timer mode |
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Fully extend the XShot |
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Engage self-timer |
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Make sure the lens is pointing at you and smile! |
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Please keep in mind that the XShot was designed to be used when it is fully extended. This will allow you to get a good view of the background behind the subjects. It also allows you to have up to 5 people in the picture!
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Please keep in mind that the XShot is designed for digital compact cameras. |
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The XShot is also great for video diaries and for taking videos. If you place your camera in video mode and spin in place for 360 degrees, when the video is played back it looks 3D as if everything is revolving around you. Perfect for capturing your surroundings when traveling to an exotic place or just for making fun videos! Drop us an email and let us know if you post any videos to YouTube. We’d love to see them.
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