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FAQ
 
What is your shipping policy?
Orders will be processed and shipped from our warehouse in Illinois within 2 business days.
All shipments are sent via USPS unless you select UPS 2nd day or UPS next day (USA only).
Standard shipping does not include a tracking number, it is USPS 1st class mail.  You will however be emailed a delivery confirmation number.  Once the order is shipped you will receive a shipping notification via email.

 

Do you ship internationally?
Yes, we ship  anywhere in the world using USPS Priority International and USPS Express International.
Please note that there are sometimes customs delays that are out of our control.
Be sure to check our Where to Buy page to see if there is anywhere you can buy locally.

 

If I’m not satisfied with the product, do I get a full refund?
XShot offers a 30 day money back guarantee for all products purchased from XShot.com, less the cost of shipping. If you purchased your product from a retailer or online store, you will need to inquire with them as to their return policies.

 

Do all cameras work on the XShot?
The XShot is designed for digital compact cameras and camcorders.
It will support any camera that has a standard tripod insert and weighs less than 1.25lbs.
It does not work for DSLRs.

 

Is there a camera weight limit?
XShot holds safely a maximum camera weight of 1.25lb. (570g) Because the XShot is made out of reinforced metal it is able to carry a much heavier load than other products made out of plastic or plain metal.

   

How do you attach it to the camera?
The XShot camera adapter features a quick spin knob that allows users to quickly secure the XShot to their camera.  The custom camera adapter on the XShot allows for 180 degrees of rotation for best camera angle and positioning. All this secured by the thumb screw that locks the camera in the desired angle without shifting when you take the shot because of the weight and movement.

 

Does the Xshot have a mirror?
Because the XShot extends several feet, the frame size more than doubles and the margin of error is much less. Thus a mirror is not needed. Even if we considered placing a small mirror at several feet away, it would be too far to see it.
 
 
Can I use the XShot Extender in saltwater?
Yes, however some extra care is required since saltwater is very corrosive.
 
When using your XShot in the ocean or saltwater be sure to clean it thoroughly after use, just as with any other diving or sports gear. To clean, fully submerge and rinse your XShot in fresh water. Extend XShot fully and wipe dry. Stand XShot upright upside down (with camera mount on the ground) to facilitate drying. Applying a small amount of WD-40 to your fingers and rubbing along the telescoping shaft can also help to prolong the extender's life and ensure continued smooth functioning.
 
 
What are your hours of operation?
 Mon-Thurs 8:30am-5:00pm PST
 Fri 8:30-2:00pm PST
 We are closed for all national holidays
 All orders placed on a national holiday will be processed the following business day.
 
 
Warranty
XShot Inc. fully guarantees all XShot products for all manufacturing faults and defects. Contact us if you have received a defective unit, or if you believe that your XShot is not performing as it should. Email sales@xshot.com or call 1-866-974-6899 in the US or Canada.
 
XShot warranties products for use for 30 days. This warranty does not cover damage due to abuse or misuse of the XShot extender or phone cases/accessories. XShot Inc. is not responsible for any lost or damaged cameras or phones while using any XShot product.
 
The XShot is not made for DSLRs or heavy cameras – the maximum recommended camera weight is 1.25lbs (570g). The built-in 1/4” tripod socket at the base of the handle is intended for accessory usage and not recommended for high-stress activities such as attaching to moving vehicles or for bearing total loads beyond 2.5lbs (1.2kg).
 
Use your own good judgment in rough conditions and side with caution if in doubt. Have fun and stay safe!
 
 
Usage Tips

Bullet Connect your camera to the camera adapter using the built-in thumb screw.
 
Bullet Adjust the angle of the camera adapter to the desirable position and tighten the side screw.
 
Bullet Put the camera in self-timer mode
 
Bullet Fully extend the XShot
 
Bullet Engage self-timer
 
Bullet Make sure the lens is pointing at you and smile!
 
Bullet
Please keep in mind that the XShot was designed to be used when it is fully extended. This will allow you to get a good view of the background behind the subjects. It also allows you to have up to 5 people in the picture!
 
Bullet Please keep in mind that the XShot is designed for digital compact cameras.
 
The XShot is also great for video diaries and for taking videos. If you place your camera in video mode and spin in place for 360 degrees, when the video is played back it looks 3D as if everything is revolving around you. Perfect for capturing your surroundings when traveling to an exotic place or just for making fun videos! Drop us an email and let us know if you post any videos to YouTube. We’d love to see them.