If I’m not satisfied with the product, do I get a full refund?
If you are dissatisfied with your purchase for any reason, XShot offers a 30 day money back guarantee for all products purchased from XShot.com, less the cost of shipping. If you purchased your product from a retailer or online store, you will need to inquire with them as to their return policies.

Mon-Thurs 8:30am-5:00pm PST
Fri 8:30-2:00pm PST
We are closed for all national holidays.

All orders placed on a national holiday or weekends will be processed the following business day.

Toll Free: 1.866.974.6899
Worldwide/Direct: +1.805.617.4637

XShot Inc. fully guarantees all XShot products for all manufacturing faults and defects. Contact us if you have received a defective unit, or if you believe that your XShot is not performing as it should. Email sales@xshot.com or call 1-866-974-6899 in the US or Canada.

Please note that this warranty does not cover damage due to abuse or misuse of the XShot extender or phone cases/accessories. XShot Inc. is not responsible for any lost or damaged cameras or phones while using any XShot product.

The XShot is not made for DSLRs or heavy cameras. The built-in 1/4” tripod socket at the base of the handle is intended for accessory usage and not recommended for high-stress activities such as attaching to moving vehicles or for bearing heavy loads.

Use your own good judgment in rough conditions and side with caution if in doubt. If you have any concerns, please contact us at xshot@xshot.com and we’d be happy to help answer any questions.